Privacy Policy

At LifecycleEase ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and other registration details
• Profile Information: Company name, phone number, and other profile details
• Client Information: Information about clients you onboard through our Service, including names, email addresses, company information, and documents
• Workflow Data: Workflows you create, steps, configurations, and related data
• Content: Documents, files, and other content you upload to the Service
• Communications: Messages, support requests, and other communications you send to us
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Usage Data: How you interact with the Service, features used, pages visited, and time spent
• Device Information: IP address, browser type, device type, operating system, and unique device identifiers
• Log Data: Server logs, access times, error reports, and performance data
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from third-party services you connect to our Service, such as authentication providers or integrated applications.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our Service
• Account Management: To create and manage your account, process transactions, and send related communications
• Workflow Processing: To execute workflows, send notifications, and track progress
• Communication: To send you service-related notices, updates, and support responses
• Security: To detect, prevent, and address security issues and fraudulent activity
• Analytics: To analyze usage patterns, improve functionality, and develop new features
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send you promotional communications (with your consent, where required)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Email service providers
• Analytics and monitoring services
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent or investigate fraud or security issues

3.4 With Your Consent

We may share your information with your explicit consent or at your direction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes. Some information may remain in backup systems for a limited period.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, and correct your personal information through your account settings or by contacting us.

6.2 Data Portability

You may request a copy of your data in a structured, machine-readable format.

6.3 Deletion

You may request deletion of your account and associated data, subject to our legal and operational retention requirements.

6.4 Opt-Out

You can opt out of marketing communications by:

• Clicking the unsubscribe link in marketing emails
• Updating your communication preferences in account settings
• Contacting us directly

6.5 Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

6.6 Do Not Track

Some browsers offer a "Do Not Track" feature. We do not currently respond to Do Not Track signals.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and other mechanisms as required by applicable law.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectify inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate you and maintain your session
• Analyze how you use our Service
• Improve our Service and user experience

Types of cookies we use:

• Essential Cookies: Required for the Service to function
• Functional Cookies: Remember your preferences
• Analytics Cookies: Help us understand usage patterns

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

14. Data Controller

LifecycleEase is the data controller for personal information collected through our Service. If you have questions about our data practices, please contact us using the information below.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Support: [email protected]
• Mailing Address: [Your Business Address]

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.

By using LifecycleEase, you acknowledge that you have read and understood this Privacy Policy.